Conflict Resolution

This week I gain knowledge on conflict resolution and the importance of how to handle conflict in my personal life and professional career.  I recently had a experience with one of my family members who was not helping paying bills in the house all he wanted to do is eat and sleep off of me and then wanted to use my car do not have a job. I was not going to let the situation to keep going without coming to an agreement with the family member.  I had to express  how I felt about the situation and I did get upset while I was expressing myself. the family member started talking while I was talking and was not listening so that made the situation even worse. So I am talking and he is talking at the sometime so I had to tell the family member to wait and listen I am talking and he still kept talking so I had to raise my voice to get the family member to be quite so I could finish saying what I had to say. By the time I started back talking I was more upset than I was when I first started. After expressing myself the family member wanted to talk and say how he felt about the situation. I listen to what he had to say and I interrupt him while he was talking and he told me to let him finish so I did. After we both express ourselves on how we felt about the situation we came to an agreement on what must be done to get the situation taking care of. After having this conflict I have learn how to communicate without raising my voice and having feelings about the next person on how he or she would feel about what I am saying to them. The family member did not like when I get upset so he said he would try to help. That was all I needed to hear I just needed the family member to understand what I was trying to explain to him.  Conflict can be handle with respect for the other person without saying harmful words, dispute or criticizing each other. When communicating one should be able to listen to the other person while he or she is speaking and wait until the person is through talking before he or she interrupts. I have learn to avoid conflict and come to an agreement and respect the person on how he or she feels about the situation. This is where the 3R's needed to be recognize in my situation respect, responsive, reciprocal to be acknowledge each other perspective of the situation. Gaining knowledge in this class will teach more how to communicate in a respectful way not that I do not do that now but it will teach me more strategies to use.

To my colleagues if you were in this situation how would you have handle this situation?